CANCELATION, Booking & Refund Policy

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Last Updated: June 2026

Company: Privé Transportation ("Privé," "we," "our," or "us")

Contact: info@privewinetours.com | (951) 777-0789

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1. Cancellation & Refund Policy

We understand that plans can change. Because each reservation requires advance coordination with transportation providers, wineries, restaurants, venues, and other partners, the following cancellation terms apply to all bookings.

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Cancellations More Than 48 Hours Before Departure

Reservations canceled more than 48 hours before the scheduled service are eligible for:

• A refund less a 10% cancellation fee, which covers administrative, processing, and reservation coordination costs; or

• A full-value credit toward a future Privé Transportation service, if approved by management.

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Cancellations Within 48 Hours of Departure

Reservations canceled less than 48 hours before the scheduled service are non-refundable.

No refunds, credits, or rescheduling guarantees will be provided for cancellations made within 48 hours of departure.

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No-Shows

Guests who fail to appear at the designated pickup location and time without prior notice will be considered a no-show and will be charged the full reservation amount. No refunds or credits will be issued.

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Rescheduling Requests

Requests to reschedule are subject to vehicle availability, partner availability, and operational considerations. While we will make reasonable efforts to accommodate changes, rescheduling cannot be guaranteed.

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2. Booking Acknowledgment

By completing your booking or payment, you acknowledge and agree to the following:

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Age Requirement

You confirm that you are at least 21 years of age if participating in any wine tastings or alcohol-related experiences.

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Alcohol Consumption

• You accept full responsibility for your personal alcohol consumption during the experience.

• Privé Transportation is not liable for incidents, injuries, damages, or losses resulting from intoxication or overconsumption.

• Outside alcoholic beverages are prohibited unless specifically authorized by Privé Transportation.

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Assumption of Risk

You understand that participation in transportation services, winery visits, walking on uneven terrain, outdoor activities, and related experiences involves inherent risks.

You voluntarily assume all such risks and agree to release and hold harmless Privé Transportation, its owners, employees, drivers, contractors, affiliates, and partners from any claims, injuries, damages, losses, or liabilities arising from participation.

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Safety & Conduct

• Guests agree to follow all safety instructions provided by drivers and staff.

• Privé Transportation reserves the right to refuse service or terminate service to any guest who engages in unsafe, disruptive, abusive, illegal, or excessively intoxicated behavior.

• No refunds or credits will be issued in such situations.

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3. Changes, Cancellations & Contact Information

To modify or cancel a reservation, please contact us at:

📧 info@privewinetours.com

📞 (951) 777-0789

Cancellation requests are considered valid only after receiving confirmation from a Privé Transportation representative via email, text message, or phone.

By submitting payment and confirming a reservation, you acknowledge that you have read, understood, and agreed to this Booking & Refund Policy.